Memorial Day Closing.

In observance of Memorial Day, we will be closed on Monday, May 28, 2018.  We will resume our normal business hours on Tues.

Featured Products / see all products and services

  • Your business card is a direct reflection of your company. Don't settle for plain paper and dull designs when we can create cards that will leave a lasting impression.

  • Whether you have your own concept and design or you need assistance getting started, our team will create direct mail pieces that get results.

  • A simple postcard could be your next big marketing piece. Let us help you create one that gets noticed, read and remembered.

  • Whether you need a simple one-color design or multi-color with foil embossing, we'll deliver personal and professional stationery you will be proud to use.

  • Flyers are the perfect way to grab attention and promote your brand, especially when created and produced by our professional staff.

  • If looking professional is important, then dressing up your documents in quality presentation folders is a must. It can even increase your odds of landing a potential client.

  • With a branded, custom-printed calendar, you can keep your company in front of your client all year long.

  • Choose the gift that keeps on selling. Selecting the right product from our extensive list of promotional products can provide a great return on your investment.

  • Broadcast your message and attract new customers with affordable rack cards that are sure to grab attention.

  • We print a wide selection of labels and stickers for a variety of purposes with unlimited designs.

  • Eye-catching, colorful door hangers can be an effective way of getting someone's attention while delivering your message.

  • Producing a catalog, journal or newsletter is never an easy task, but with guidance from Minuteman Press, you'll end up with a product that you are proud to distribute.

  • We can provide you with all your greeting card and invitation needs, from those essential corporate holiday greeting cards down to simple event invitations.

  • A professionally designed and printed menu can be one of the most cost effective and potentially profitable investments that a restaurant can make. Let us help you with yours.

  • They're not just for restaurants anymore. Table tents are great for any type of countertop display or for events where you want to promote something special.

  • Regardless of the size of your business, we have the styles and expertise to design forms and checks that are right for your company.

  • Have an event coming up? We're your ticket to tickets with a wide variety of styles and sizes.

  • Make life easier with custom made stamps created for either your business or personal use.

3 Startling Customer Service Statistics—Trust Us, You’ll Want to Take a Look

Want to see a startling statistic? No? Well, shut your eyes.

The average business hears from 4% of dissatisfied customers. Many businesses make the mistake in thinking that if they don’t hear from customers, those customers had a positive experience.

WRONG.

Few people are going to take the time to tell you what you did wrong. They have their own problems to take care of, and solving yours isn’t one of them.

The solution?

Constantly strive to improve your service, even if you aren’t being flooded with complaints. Don’t let the problem get to that point. Identify it in its infant stage so it can be more readily taken care of. Want real feedback? Create an incentive for them to sacrifice their valuable time.

Next fact: it’s up to 7 times less expensive to keep existing customers than to acquire new ones.

Granted, in order to grow your business you need to acquire new customers. We accept that fact. However, you can’t acquire new ones at the expense of losing your old ones.

In other words, customer acquisition can’t happen without customer retention. And considering that 86% of consumers will quit doing business with you after a bad customer experience, you could say that this fact goes hand in hand with fact #1 above.

And finally, speed kills. (No, we’re not using some urban slang phrase.) We mean to say that the “help ‘em fast” attitude isn’t necessarily in your best interests. Taking the necessary time to truly understand your customers’ problems and skillfully solving it will go a lot further than getting them out the door as soon as possible.

And here’s one bonus fact to startle the apathy right out of you: 80% of companies claim they have superior customer service. 8% of customers think these same companies deliver said superior service. Like we said above, most companies are in denial: “Who? Us? Bad service? Impossible. My employees are the best.”

The lesson? Evaluate your service constantly and look for successes and shortcomings. Find different metrics that give you some real feedback on how your company is doing.

And remember, don’t assume that just because you aren’t hearing any complaints that things are peachy—you could be oh so wrong. Don’t wait to find out.

Data via: Helpscout.net

3 Startling Customer Service Statistics—Trust Us, You’ll Want to Take a Look

Want to see a startling statistic? No? Well, shut your eyes.

The average business hears from 4% of dissatisfied customers. Many businesses make the mistake in thinking that if they don’t hear from customers, those customers had a positive experience.

WRONG.

Few people are going to take the time to tell you what you did wrong. They have their own problems to take care of, and solving yours isn’t one of them.

The solution?

Constantly strive to improve your service, even if you aren’t being flooded with complaints. Don’t let the problem get to that point. Identify it in its infant stage so it can be more readily taken care of. Want real feedback? Create an incentive for them to sacrifice their valuable time.

Next fact: it’s up to 7 times less expensive to keep existing customers than to acquire new ones.

Granted, in order to grow your business you need to acquire new customers. We accept that fact. However, you can’t acquire new ones at the expense of losing your old ones.

In other words, customer acquisition can’t happen without customer retention. And considering that 86% of consumers will quit doing business with you after a bad customer experience, you could say that this fact goes hand in hand with fact #1 above.

And finally, speed kills. (No, we’re not using some urban slang phrase.) We mean to say that the “help ‘em fast” attitude isn’t necessarily in your best interests. Taking the necessary time to truly understand your customers’ problems and skillfully solving it will go a lot further than getting them out the door as soon as possible.

And here’s one bonus fact to startle the apathy right out of you: 80% of companies claim they have superior customer service. 8% of customers think these same companies deliver said superior service. Like we said above, most companies are in denial: “Who? Us? Bad service? Impossible. My employees are the best.”

The lesson? Evaluate your service constantly and look for successes and shortcomings. Find different metrics that give you some real feedback on how your company is doing.

And remember, don’t assume that just because you aren’t hearing any complaints that things are peachy—you could be oh so wrong. Don’t wait to find out.

Data via: Helpscout.net

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